Page 7 - Sports Guardian Brochure

Your questions answered
How long will my band last?
We launched this style of band with parkrun in October 2021. These bands are stronger than our standard bands, are extremely durable and designed for everyday use. We know from some of our parkrun customers that our standard bands have lasted three to four years.
We do recommend avoiding friction on the band, as this will inevitably degrade the band over time. We suggest the band always be worn on the outside of any clothing – this will also maximise its visibility in case of emergency.
Are the bands resizeable?
These soft silicone wristbands are resizeable to fit wrists between 5.25 inches and 8.25 inches.
Can I return my band?
As each band you order is specifically personalised to your requirements, we are unable to accept returns for any item unless the item is faulty.
I’ve forgotten my band – can I still check into a participating club, venue or event?
Most participating clubs, venues and events hold a small stock of bands for use by guest visitors for a small fee. A guest band can be used to check you in.
I am a guest visitor to the club, venue or event – do I need to purchase a band?
Most participating clubs, venues and events hold a small stock of bands for use by guest visitors for a small fee. The venue can load your details onto the band when you arrive and the band can be used throughout your visit. We suggest you call the club, venue or event to find out if a guest band is available for use during your visit.
My personal information, medical conditions or ICE have changed – can I update them?
You can update any of your details in the member app on your mobile phone. If your primary medical condition or ICE have changed, you can choose to order a new band through our website – simply select this option in the member app.
I’ve lost or damaged my band – can I order a new one?
You can order a new band at any time through the member app on your phone.
Can I order bands for other people?
Yes, you can order as many items as you need for as many people as you like, provided you have their email address and ICE details. For children, you should use a parent or carer’s email address so that the parent or carer can manage the child’s band in the app on their behalf.
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